Job Description
This is a remote position.
Peanut Technologies is searching for a Customer Success Specialist to join our Sales & Customer Success team. The Customer Success Specialist would help process inbound requests for both our sales and our technical support teams. You would also be responsible for handling all intakes (by phone or email) and transferring each intake over to the relevant support team/ creating a ticket with the relevant teams.
This role is an entry level position, and would start on a 6 month contract to hire basis. The start date would be sometime in late January or February.
Peanut Technologies (peanuttab.com) provides IT, digital and creative services to restaurants and hospitality groups. Through our partnerships with technology vendors, we serve 100+ restaurants annually.
Job Responsibilities
- Inbound Communications
- Respond to all inbound customer inquiries (emails, social media DMs, text messages, phone calls) by providing relevant information on our services to the customers
- Assign support emails and text messages to the relevant support teams, by creating tickets on our ticketing platform
- Answer incoming phone calls to our company phones, and transfer the calls to the relevant support/ sales teams
- Customer Outreach
- Reach out to customers to setup meetings for their projects
- Send reminders to customers for meetings
- Coordinate with our vendors and customers to schedule photo & videoshoots at restaurants we work with
- Note Taking for Sales Meetings
- Join in on sales meetings to take notes that can be used in follow-up meetings
- Draft proposals for customers
- Updating Records on our CRM
- Add new contacts to our CRM system Bigin by Zoho after interactions with new customers
- Add notes to contacts on our CRM system, after each call/ interaction with a new customer
Requirements
Preferred Skills / Ideal Candidate
- Excellent speaking skills
- Access to a quiet workspace with minimal background noise
- Great writing skills
- Strong attention to detail
- Self starter and ability to work independently
- Ability to learn quickly and adapt to new tools and platforms
- Any education or background in communications or marketing
Benefits
Compensation & Hours
Hours
- Working hours are 12 pm to 10 pm daily (with 2 hours of breaks), except on Nigerian public holidays
- Occasional work on Saturdays and public holidays may be required (if necessary, you will be made aware weeks in advance)
Compensation
- Pay is competitive
- Eligible for health insurance, gym membership, and paid time off once full-time
- Monthly internet stipend of up to NGN 20,000, plus select technology cost reimbursements upon review and approval
Candidates must have at least two internet connections:
- Primary 5G or fiber network
- Backup network (e.g, mobile data such as MTN)
- Both networks must have a minimum download speed of 15 Mbps.
Key Details
- Location: 100% remote (Nigeria-based)
- Employment Type: Full Time Contract
Time Off
- 2 weeks paid vacation annually (eligible after first 6 months)
- 1 week off in December
Hiring Timeline (subject to change)
- Job ad live on LinkedIn/Indeed for 7 days (may close earlier if applications are high)
- Review resumes and applications (1-2 weeks)
- Paid 2-hour assessment – NGN 10,000 (1 week)
- Interviews with shortlisted candidates (1 week)
- Final selection of 1–2 candidates (1 week)
- Work begins Jan/ Feb 2026 at the latest
If you’re interested in this role, check out more information on the official website And apply now!