Sales / Marketing Officer

Job Overview

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The Sales/Marketing Officer is responsible for promoting Smileville’s dental supplies and laboratory services, building strong client relationships, and supporting sales and marketing initiatives.
The role involves direct client engagement, field visits, order processing, and contribution to marketing activities aimed at increasing brand visibility and revenue growth.

Key Responsibilities

Engage new and existing clients to promote dental products and laboratory services.
Conduct regular field visits to dental clinics, hospitals, and prospective clients.
Prepare quotations, process sales orders, and coordinate with internal teams to ensure timely delivery.
Respond promptly to customer inquiries and maintain clear, professional communication.
Support social media and other marketing activities, including content ideas and promotions.
Represent the company at exhibitions, events, and outreach programs.
Gather and relay client feedback to improve service quality and customer retention.

Key Performance Indicators (KPIs)

Sales Performance: Monthly sales targets achieved; number of new clients acquired.
Customer Service: Timely response to inquiries; customer satisfaction feedback.
Field Activities: Number of client visits completed; leads generated.
Order Management: Percentage of orders delivered on time; quotation-to-sale conversion rate.
Marketing Support: Number of marketing or social media content ideas implemented; engagement generated.
Client Retention: Repeat business and effective use of customer feedback.

Job Requirements & Qualifications

Minimum of OND/HND/BSc in Marketing, Business Administration, Sales, or a related field.
1–3 years of experience in sales or marketing, preferably in healthcare, dental, pharmaceutical, or FMCG sectors.
Strong interpersonal and communication skills with the ability to build client relationships.
Willingness and ability to carry out regular field visits.
Basic computer skills (Microsoft Word, Excel, email); familiarity with social media platforms is an advantage.
Good negotiation, persuasion, and customer service skills.
Ability to work with minimal supervision and meet sales targets.