Posted: Dec 18, 2025Deadline: Dec 31, 2025
Operations Scheduling Coordinator Job Type Full Time , Remote Qualification BA/BSc/HND Experience Location Abia Job Field Administration / Secretarial Salary Range₦300,000 – ₦400,000/month
We are now looking for an Operations Scheduling Coordinator. This role is ideal for someone who thrives in fast-paced environments, enjoys coordinating people and schedules in real time, and has experience supporting workforce scheduling, dispatch, or live operations.
The Role
Own daily guide scheduling and real time coordination during live operations, ensuring every tour is properly staffed, on time, and set up to deliver an excellent guest experience.
What You Will Do
Scheduling and Real Time Coordination
Build, publish, and maintain accurate daily and weekly schedules for guides across multiple North American cities
Coordinate real time adjustments during live operations, including coverage gaps, delays, and last minute changes
Act as the central coordination point during your shift, keeping schedules aligned with operational reality
Workforce Planning and Coverage
Manage shift changes, swaps, and availability updates efficiently and fairly
Ensure optimal staffing coverage based on forecasted demand and live conditions
Communicate clearly with guides regarding assignments, changes, and expectations
Operational Monitoring and Visibility
Track guide check ins, punctuality, and attendance in real time
Maintain up to date schedules and assignments using dashboards, spreadsheets, and scheduling tools
Escalate operational risks, coverage issues, or performance concerns to the Operations Manager
Team Support and Continuous Improvement
Serve as the first point of contact for guides during your shift, offering calm, clear, and empathetic support
Support onboarding and training of new team members as needed
Contribute to process improvements, documentation, and SOP updates over time
What You Bring
Experience in scheduling, dispatch, operations coordination, or customer support roles
Strong organisational skills with the ability to prioritise under pressure
Comfort working with spreadsheets such as Google Sheets or Excel and scheduling tools
Excellent written and verbal communication skills with a professional and empathetic approach
Availability to work shifts, including evenings and weekends.
Nice to Have
Experience supporting remote or frontline teams
Familiarity with tools such as Slack, Discord, Rippling, or workforce management platforms
Interest in travel, tourism, or guest experience operations
Why Join Us
Join a high-growth international operations team
Work remotely while directly impacting live tours across North America
