Client Support Specialist (Remote) Job Type Full Time , Remote Qualification BA/BSc/HND Experience 2 – 3 years Location Abuja , Lagos Job Field Customer Care Salary Range₦150,000 – ₦200,000/month
About This Role
As a Client Support Specialist, you will be at the heart of our client experience, conducting migration assessments, facilitating job placements, and providing exceptional support throughout the relocation journey. You will serve as the first point of contact for prospective clients, conducting discovery calls to understand their needs and guiding them through our services. This role requires excellent communication skills, empathy, and a genuine passion for helping people achieve their dreams of working abroad.
Responsibilities
Conduct comprehensive migration eligibility assessments for prospective clients
Facilitate job placement processes by matching clients with suitable opportunities in Europe
Hold discovery calls with potential clients to understand their goals, qualifications, and preferred destinations
Provide ongoing client communication and support throughout the entire relocation process
Answer client inquiries via email, phone, and chat in a timely and professional manner
Guide clients through document requirements, application processes, and timeline expectations
Maintain accurate client records and update case progress in our CRM system
Collaborate with immigration consultants and operations team to ensure smooth case progression
Identify and escalate complex issues to senior team members when necessary
Contribute to improving client support processes and documentation
Requirements
2+ years of experience in customer support, client services, or similar client-facing role
Excellent verbal and written communication skills in English
Strong interpersonal skills with ability to build rapport with clients from diverse backgrounds
Experience conducting phone or video consultations/calls
Proficiency with CRM systems and digital communication tools
Strong organizational skills with ability to manage multiple client cases simultaneously
Problem-solving mindset with attention to detail
Self-motivated with ability to work independently in a remote environment
Must have own reliable computer and stable internet connection
Availability to work flexible hours to accommodate clients in different time zones
Interest in immigration, international mobility, and helping people achieve career goals abroad
Benefits:
Monthly internet and data stipend
Flexible working hours 30-35 hrs with performance-based deliverables
Remote-first environment—work from anywhere
Paid training and onboarding
Paid time off—up to 7 days annually
Performance-based bonuses tied to successful placements and client satisfaction
Opportunities to represent Workium in virtual job fairs and events
Access to professional development resources in global recruitment and mobility
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