Brint Online School
Job Type: Remote
Qualification: BA/BSc/HND
Experience: 2 years
Location: Remote
Job Field: Customer Care
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Job Summary
Brint Online School, a leading provider of innovative online learning solutions, is seeking a passionate Customer Service Representative to join our team. If you are enthusiastic about education and delivering exceptional customer service, this role offers the opportunity to be the friendly voice supporting students, parents, and tutors, ensuring smooth operations and a positive learning experience.
Key Responsibilities
- Respond promptly to inquiries through email, phone, chat, and social media.
- Resolve customer complaints related to course access, payments, and scheduling.
- Maintain accurate records of interactions using our CRM system.
- Collaborate with tutors and operations teams to escalate and follow up on issues.
Requirements
- HND or Bachelor’s degree in a relevant field; customer service certification is a plus.
- Minimum of 2 years experience in customer service.
- Excellent English communication skills (written and verbal).
- Proficiency in Google Workspace, Microsoft Office, and CRM tools.
- Strong problem-solving skills with the ability to multitask in a fast-paced environment.
What We Offer
- Competitive salary: NGN 110,000 monthly (based on experience).
- Remote work flexibility.
- Opportunities for professional growth in the edtech space.
- Supportive team environment focused on work-life balance.
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