Required Skills
Communication Skills
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Problem-Solving
Operational Strategy & Optimization
Cross-Functional Collaboration
Job Description
Job Title: Customer Support & Service Operations – AI trainer
Job Type: Contract (Full-time or Part-time)
Location: Remote
Job Summary:
Join the customer’s team as a Customer Support & Service Operations – AI trainer and play a pivotal role in shaping the future of AI-powered customer support solutions. In this unique position, you will leverage your expertise to enhance AI models and develop robust assessment rubrics, ensuring operational excellence and elevating customer experiences.
Key Responsibilities:
- Train and fine-tune AI models using real-world scenarios from customer support and service operations.
- Design, document, and iterate on comprehensive rubrics to evaluate AI model performance.
- Collaborate with cross-functional teams to capture and translate operational insights into actionable data for AI development.
- Continuously monitor, assess, and optimize AI-driven processes for improved efficiency and customer satisfaction.
- Provide subject matter expertise on customer support best practices, workflows, and metrics.
- Identify opportunities for operational improvements and innovation within AI training protocols.
- Maintain clear and impactful written and verbal communication with both technical and non-technical stakeholders.
Required Skills and Qualifications:
- Proven experience in Customer Support & Service Operations, with a deep understanding of industry workflows and challenges.
- Exceptional written and verbal communication skills, with an ability to distill complex concepts for diverse audiences.
- Demonstrated expertise in problem-solving and operational strategy, including process optimization.
- Strong analytical mindset, comfortable working with large datasets and qualitative feedback.
- Experience collaborating across cross-functional teams in remote or distributed environments.
- Ability to create and refine rubrics and performance metrics for training and evaluation purposes.
- Passion for leveraging technology and AI to drive operational excellence and deliver outstanding customer experiences.
For more information visit the official website for more details
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